Templates - Favorite
Ability to "Favorite" Templates on the Web Console and Client on the phones.
We have many templates. Each user group has critical templates that are important to them. Some are now calling their own critical codes from their phones, so they can respond quickly to critical situation. Users are finding it time consuming to scroll through all of the templates on their phone to get to the one they need. If different groups/departments were able to select which templates they use the most and mark them as a "Favorite" just like you do your contacts, this would solve a major issue.
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