While attempting to troubleshoot issues provided by our end users, many times they are unable to provide us with necessary details to assist. Items like the Name/IP/MAC address of the phone that was used, a more accurate time of when an issue occurred, where they were when the issue occurred <referencing the wireless access point>. Having access to the Vina upload logs would allow us to better troubleshoot issues internally, instead of having to open tickets with Vocera Support and not be able to provide worthwhile troubleshooting data. If we could have the ability to copy those log files to a mapped network drive, to the Analytics server or allow access via a Secure FTP process would assist us.
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