Vocera Customer Ideas

On the Telphony page int he VS Admin Console, we must enter a 10 digit number since the VMP server pulls from theis field to push the VCS clients the VAA number for callback using cellular.  But this field must also match exactly the DNIS digits being sent to us form the PBX in order for the VS to answer the Direct Access call appropriately.  If the digits do not match precisely, then the VS answers with the Guest Access prompt.

We are using this field for 2 different purposes, and sometimes it is difficult or impossible for the PBX people to send all 10 digits to make a match.  In these cases, it would be desirable to have 2 different fields, or at least a way to customize one or the other.  EXAMPLE:  PBX can only send 555-1212 to VS, so we must enter 555-1212 in the VS Telephony page, but the VCS clients get an error when they try to dial 555-1212 without the area code from the cellular phone.  We must enter 212-555-1212 in the VS Telephony so the VCS clients will work, but now the inbound callers trying to use the Direct Access features in VS will not hear the "say or spell your first and last name" prompt.

Solution 1:  You can have a setting in properties.txt on VS which allows for a Direct Access number other than the one in the Direct Access field in the Admin Console.

Solution 2:  You can have a setting in vgwproperties.txt

Solution 3:  On the VMP console, have the VAA field populated by the Direct Access field from the VS as it does today, but have a checkbox and a way to edit/override this field.