Problem: As a clinician, I want to know that my forwarding selection is available to cover my calls while I am away, so that I can have confidence my phone answering responsibilities will be covered.
Source: UAB call of May 6, 2019 discussing VCS
Reported: Ben Kanter
Solution Idea 1
Filter users who can be forwarded to based on their presence state.
Solution Idea 2
Send an automated 'relevant' active acknowledgement request to the forwarding candidate.
Solution Idea 3
Send a warning message to the forwarding requester when their selection is not available.
Mark Lichman
