Group names not just individual names in a message. This option would make it more clear who staff is talking to when using groups.
The groups are resolved to the individual users when a group is selected to be able to resolve user availability state and forwarding options. In the conversations users can select the "i" button to see all of the recipients.
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The groups are resolved to the individual users when a group is selected to be able to resolve user availability state and forwarding options. In the conversations users can select the "i" button to see all of the recipients.