Handset Mode On/Off - Reporting Function
Hello,
I was doing some auditing on some users and the day to day functions they do with thier badges (login/logout, add/remove from groups, DND on/off, etc) and I noticed that there is one function of the device that is NOT reported when doing the User Activity Report - "Entering Handset Mode" when pushing the middle button between the Volume/Menu Up and Down
I spoke with Support Staff on this and in fact they confirmed that there was no audting on the button in the report.
(Reference Ticket - 248097)
Any chance this can get added in there?
It would be a great help when auditing calls whether or not it was a public or private call to help if needed with investigations.
Thanks!
Guest
