Rather than having message templates controlled at the admin level, it would be nice if when a user selects a "response" in VCS and creates a response, it saves it so they can refer back for later use. To have the admin's have to create them for any possible scenario/situation, and determine who has access/who doesn't have access makes things a bit confusing and time consuming. Since users can already create a response that includes many options, it should be able to save to the users account just like how they can select favorites, etc.
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