If a call is forwarded back to the caller, disable 'My reminder' notification for the caller, and replace with a 'missed forwarded call' notification so the user is aware the call is forwarded back to them. Also the receiver who is forwarding the call should have a 'missed call' notification.
Guest
Hi Mark. A common scenario is, when user1 goes on break and forwards to user2 and does not remove the forwarding upon their return. When user2 calls user1, they experience this issue.
Examples of this happening are when nurses go on break, charge nurse being covered by a lead nurse, residents covering another resident and so on.
Can you please explain how this situation may arise?