Currently with call forwarding in Vocera, you can do a multitude of different things, however, many sites utilize temporary groups that at time need a combination of forwarding to a desk phone, but also forwarding to the group's voice mail. Is there a way that an option could be added to allow a call to be delivered within vocera to users if they're logged in, and if they simply don't answer, to allow for the call to be sent to the voicemail box in vocera for that group? Since the user is logged in, this theoretically already happens if you select "no forwarding". However, it would be beneficial if no one was logged into the group, that it would also allow you to forward to another number, such as a desk phone.
Use case scenario: You have a group called 3 East Charge Nurse. The forwarding options are set to forward to another number of 12345. Nancy is the Charge Nurse on 3 East that day, and is assigned to 3 East Charge Nurse. Someone tries to reach 3 East Charge Nurse, but Nancy is busy. The call then forwards to 12345. Since Nancy is actively logged into the role, it would be great to just deliver the call to the voicemail of 3 East Charge Nurse, that way, the person manning extension 12345 doesn't need to then take the info down and send it back to Nancy. On the flip side, let's say Nancy goes to lunch and signs out of Vocera rather than going on DND. Someone calls 3 East Charge Nurse, and the call forwards to 12345, which is exactly what you'd want to do since no one is logged into the role. Having a combination of both of these options (to allow for a message to be left in Vocera if the user is assigned to the group, but also forward to a deskphone if they are NOT assigned to a group) would cover both scenarios and greatly enhance workflow/extra unnecessary work.
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