Vocera apparently has multispeech packs that help extend recognition to improve for localized accents - e.g. Filipino. However apparently you dont have a US English based pack we can use. (I understand you have Great Britain, Australian, etc., but no US English.) So we'd like you create a US English base pack so we can take advantage of the multispeech recognition tool.
Just to make sure I have this right . . . . you're saying the package we've got installed now already allows for accents recognition, and there is no additional package available to enhance that capability?
In the US the default speech pack in the product is US English and includes recognition for a large variety of accents including typical non-native English speaker accents to reflect the diverse make-up of users in the US. The Multi-speech pack option is available for deployments outside the US in order to allow customers to tailor the speech recognition to meet their unique needs.