It would be nice for an end user to be able to add details of an issue when submitting files to the server. In the case of shared/hospital issued devices, email often isn't an option, therefore today they can only submit files and they don't have the option to submit important details. Details like description of problem, timeframe of problem, and MAC address of the device are details that aid in troubleshooting. This is a direct request from Northwestern Medicine
Guest
Many times the end user does not have the details required to pass along to the support team as an admin would. While it would be nice to have this feature, I dont think it would be able to be leveraged to its full intent.